Terms of Shipment
How long does it take to receive my product?
Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, shipping time is around 10-12 business days. Shipping is currently available to AU, NZ
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How much is shipping?
We provide Free Standard shipping over AU$99 Worldwide.
Shipping To AU/NZ:
|Method||Shipping Time Frame||Price|
|Standard Shipping（0-A$98.99）||10-12 business days||A$10.99|
|Standard Shipping（A$99.00–A$148.99）||10-12 business days||Free|
|Priority Shipping（0-A$148.99）||6-9 business days||A$14.99|
|Priority Shipping（A$149-A$178.99）||6-9 business days||Free|
|Express Shipping（0-0.2kg）||3-5 business days||A$45.95|
|Express Shipping（0.201-0.5kg）||3-5 business days||A$39.95|
|Express Shipping（0.501-1kg）||3-5 business days||A$49.95|
|Express Shipping（1.01-1.5kg）||3-5 business days||A$59.95|
|Express Shipping（ 1.501kg and up）||3-5 business days||A$79.95|
|Express Shipping（A$179.00 and up）||3-5 business days||Free|
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Do you ship internationally?
Shipping is currently available only to AU, NZ, address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at email@example.com
NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: firstname.lastname@example.org
Address:Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.