Return and exchange policy - MyPhotoSocksAU

MyPhotoSocksAU

  • The product customization information does not match or an error in customization.
  • ●open lines ●broken ●stained ●unclear pictures rendering or lettering
  • Wrong or mismatched size.
  • Wrong or lost shipment.
Chose the wrong size for the product.
Personal Reasons due to personal taste, changed mind etc.
  • Product damage caused by exposure to corrosive substances or chemicals.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
  • Not the product itself, but only the other items or gifts included with the order.
  • Products that exceed the return processing time limit (90 days after the order is signed).
  • Coupon code or gift card.
  • The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
  • Partial returns or exchange of products from a set item is not acceptable.
STEP 1 Contact Customer Service
STEP 2 Request Return Detail
STEP 3 Email Notification
STEP 4 Get Refund or Replacement

1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.

2. Please contact our customer service team to request details such as return authorization and return instructions.

3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.

If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.

Precautions for return and exchange
  • Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
  • The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)
  • Coupon codes expires after use and cannot be restored after return.
Refund Procedure
  • After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.
  • We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
  • We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
Cancellation Policy: Cancellation or replacement of unshipped products
  • Non-customized products can be canceled or replaced when they are not shipped, without any charge.
  • For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
  • Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.
Contact Us

Here Are The Words From Our 10000+ Customers

Got these socks as a gift for my husband for his birthday, he loved them. They are high quality, fashion and have a good price. I'm very happy I chose them. he hasn't stopped using them since he got. I totally recommend these socks.

Ann / Facebook

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Carrie / Instagram

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Angela / instagram

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Joyce / Instagram

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Cloris / Facebook

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Philip / instagram

I purchased a personalized socks as a Christmas present. It's a beautiful piece and I love the color.As a bonus, the seller is very attentive.

Doris / Instagram

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Tanya / Facebook

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Hellen / Instagram

Love these products! What was also great is the prompt response from the seller when I had a question after I received it. My friend will love it for Christmas!! Thanks!

Crystal / instagram

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Jacob / Facebook

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Isabella / Facebook

A great socks for the price. Worth every penny and it is well made. I am a satisfied customer and will buy again in the future as a gift to family or friends. Highly recommended.

Alicia / Facebook

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Martha / Instagram

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Monica / Facebook

I love this product idea so much! This socks is such a awesome gift for my husband ’s birthday! Absolutely perfect. The details are very well made. she loves it so much. Thank you for your great job!

Ailsa / instagram

I know people might find this hard to believe, but when I received my socks I was shocked. It is good!! I couldn't believe how delicate the details is! Thank you for such a treasure.

Peggy / Facebook

I am so happy with the final socks! Love the design and workmanship! It turned out fantastic and exceeded my expectations! The same as pictured, great quality and wonderful customer service. I’ll recommend your company to all my friends!

Dennis / Instagram

Very good quality socks for the price, and fast shipping. They arrived earlier than expected. My socks were packaged carefully so that it wouldn’t get damaged on the way. I'm satisfied and wouldn't hesitate to order from again!

Angelia / Facebook

Cute socks! A lot more beautiful than I expected it to be. I was happy with the price and the quality! Arrived earlier than scheduled. Overall great experience! I will definitely order from you again.

Nelson / instagram